Troubleshooting when you can’t access your HyperJar app

Here’s a quick troubleshooting checklist if you’re having trouble opening HyperJar or using any of its features. The same list applies if you’re struggling with other apps, too.

February 24, 2025

Mathew Megens

10 min read

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Here’s a quick troubleshooting checklist if you’re having trouble opening HyperJar or using any of its features. The same list applies if you’re struggling with other apps, too.

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Why can’t I open my app?

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Make sure you’ve got the latest version of the app. If your phone doesn’t automatically update apps, you can do this manually by heading to the App Store or Google Play Store and tapping Update.
Check you have a stable WiFi or mobile signal. If not, you might need to wait until you have better reception before the app and its features work as they should.
Have you changed your phone or email address recently? Both of these can sometimes cause an issue. Come through to the Live Chat team from the chat bubble on the website and they’ll help to get you back up and running again.
In rare cases there might be a tech issue on our side. This usually won’t affect opening the app, and we’ll add a banner to the top of the app’s Home screen to explain the issue and likely timescale until it’s resolved.

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How to get in touch if you can’t open your app

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There’s a chat bubble in the bottom right corner of every page of our website, hyperjar.com. If you click on that you’ll get through to our Live Chat team and they’ll be able to help. They’re available 8am-10pm weekdays, 9am-6pm weekends and Bank Holiday.

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If you don’t need immediate help you can also email support@hyperjar.com.

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Download the Hyperjar app today

Hyperjar is available on the App Store and Play Store. Scan the QR code below and download the app today.

1

Standard Adult Ticket

£10.00- £15.00

Child Ticket

£6.00 - £10.00

Senior/Student Ticket

£7.00 - £12.00

Family Ticket (2 adults + 2 children or 1 adult + 3 children)

£30.00 - £45.00

Total

£30.00 - £45.00

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Hyperlayer Limited is a company registered in England and Wales (Company number 10130583). Registered Address: Hyperlayer Limited, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Data Protection Registration Number: ZA286245. The HyperJar card is issued by Monavate (Company Number: 12472532) authorised in the UK by the Financial Conduct Authority to issue electronic money (e-money) and provide payment services (Firm Reference Number 901097). Mastercard® is a registered trademark of Mastercard International Incorporated. The card is issued by Monavate pursuant to licence by Mastercard International Inc. Hyperlayer Limited (Firm Reference Number: 902842) is a registered EMD agent of Modulr FS Limited, a company registered in England and Wales with company number 09897919, which is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 900573) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr FS Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and safeguarded in line with the Electronic Money Regulations 2011 – for more information please click here.

© 2024 Hyperlayer Limited. All rights reserved.

Why can’t I open my app?

‍

Make sure you’ve got the latest version of the app. If your phone doesn’t automatically update apps, you can do this manually by heading to the App Store or Google Play Store and tapping Update.

Check you have a stable WiFi or mobile signal. If not, you might need to wait until you have better reception before the app and its features work as they should.

Have you changed your phone or email address recently? Both of these can sometimes cause an issue. Come through to the Live Chat team from the chat bubble on the website and they’ll help to get you back up and running again.

In rare cases there might be a tech issue on our side. This usually won’t affect opening the app, and we’ll add a banner to the top of the app’s Home screen to explain the issue and likely timescale until it’s resolved.

‍

How to get in touch if you can’t open your app

‍

If you don’t need immediate help you can also email support@hyperjar.com.

‍

Troubleshooting when you can’t access your HyperJar app

Why can’t I open my app?

How to get in touch if you can’t open your app

1

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