Terms and Conditions

About the program

Hyperjar offers a service that covers collection, holding, processing and settlement of customer advance payments through the use of the Hyperjar application.

By making an advance payment to Shell in relation to this Offer (the “Offer”) you agree to these legal terms and conditions (“Terms”) applying between you and Shell.

A separate contract between you and Shell is created for each advance payment you make to Shell (and the rewards that are related to that advance payment). These Terms are made in the English language.

Please read the following terms and conditions carefully:

1. Who Shell Are and How to Get In Contact

1.1 Shell company information. Shell U.K. Limited, a company registered in England and Wales with its registered office at Shell Centre, London, SE1 7NA and company number 00140141 (“Shell”).

1.2 If you have any questions on this Offeryou can contact Shell by emailing

2. Shell’s Relationship With Hyperjar

Shell uses HyperJar to display offers in the HyperJar App and to act as Shell’s agent to manage the collection, holding, processing and settlement of your advance payments to Shell and the redemptions and payments you make to Shell using your HyperJar payment card at Shell locations.

3. Shell Responsibilities

3.1 Shell is the promoter and operator of this offer.

3.2 Shell is responsibility for:

3.2.1 the Offer;

3.2.2 these terms and conditions;

3.2.3 honouring the advance payments you make (and the redemption of any related rewards) by allowing you to use your HyperJar payment card to purchase goods and services from Shell locations;

3.2.4 any goods and services Shell provide to you.

4. Offer Eligibility Criteria

4.1 Participation in the Offer is only open to Hyperjar accountholders that hold a current HyperJar payment card.

4.2 Shell reserves the right to withdraw the Offer at any time, and to decline to accept any further advanced payments from you once the Offer has been withdrawn.

4.3 If an Offer includes any pricing information, any prices stated will clearly specify all applicable taxes, duties and delivery charges that may apply.

5. Offer Limits

5.1 Shell impose limits on the offers they promote via HyperJar. These are shown when you make an advance payment. The limits specified have the following meanings:

5.1.1 Minimum Advance Payment Amount: this is the minimum value of a single advance payment that you can make into your jar. Your advance payment must be equal to or higher than this value;

5.1.2 Maximum Total Amount: this is the maximum amount of advance payment you can have in your jar at any one time. You will need to redeem some of your balance before you can make any further advance payments into your jar.

6. Redemptions

6.1 When you spend (redeem) your advance payments and any related rewards (a “Redemption”) the rewards you have earned will be used first, followed by the advance payment amount you have paid and then, if enabled by you, funds from your active electronic money jar in your HyperJar account.

6.2 If a full or partial refund is made of any such Redemption, the order will be reversed so that your electronic money used (if any) will be credited first, followed by the advance payment, and finally the reward element.

6.3 You must have a HyperJar account and payment card to spend (redeem) your advance payments and any related rewards. If you want to close your Shell jar, you must spend (redeem) your advanced payments and any accrued rewards.

7. Refund And Returns Policy

Should you have any problems with the goods or services you receive when you redeem your advance payments, or pay for, using your HyperJar card, Shell’s standard policy will apply. This can be found at:

8. Data Privacy

If you choose to share any of your personal data with Shell you need to be aware of Shell’s privacy policy as this explains how your Personal Data is stored, used and shared and how you can control and delete it. You can find the Shell privacy policy at and its terms are incorporated by reference herein.

9. Indemnification

You undertake to indemnify, defend and hold harmless Shell, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, legal costs arising from or relating in, your use of the Offer or anything related to these Terms.

10. Severance

10.1 Each of the Clauses or sub-clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Clauses or sub-clauses will remain in full force and effect.

11. Termination

11.1 Shell reserves the right in its sole discretion to terminate or withdraw the Offer.

11.2 These Terms remain in effect after your account the Offer is terminated or withdrawn.

12. Changes to these Terms and Conditions of Use

Shell may change these Terms and Conditions of Use at any time without notice, effective upon posting the amended Terms and Conditions of Use to the App. In the event that the Terms and Conditions of Use are amended, you will be asked to accept those revised Terms and Conditions of Use when you next use the App. Any use of the App thereafter will be on the basis of those revised Terms and Conditions of Use.

13. Jurisdiction

These Terms and Conditions of Use are governed by and to be interpreted in accordance with the laws of England and in the event of any dispute arising in relation to these Terms the English courts will have non-exclusive jurisdiction over such dispute.

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